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MBN takes a hands-on approach, which allows us to act as an extension of your staff. This permits you and your personnel to focus on practicing medicine and better care for the patients. At MBN we are committed to increasing your revenue, decreasing your expenses & accounts receivables. Please read the following to understand how we are able to get these results:
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Individual Billing Professional
Each Client is assigned their own Billing Professional. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice. And yes, each billing professional has a backup.
No Recorded Voice prompts
Most calls are answered personally during normal business hours. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement.
Rapid Electronic Claims Processing
Claims are received and processed electronically on a daily basis to major carriers Medicare, Maine Care, Anthem BCIBS and commercial carriers to ensure a quick turnaround time.
Claim & Patient Statement Follow-ups
We aggressively follow-up on all denials, changes in insurance policies, patient change of address etc. In addition to your individual account executive that deals with carriers and patients, MBN has follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we do not get paid unless you do.
Software
Our software is state of the art, with customized reports to meet your needs.
Monthly Detailed Statements
Statements are mailed to patients electronically once a month. Follow-up calls are made for 90 days at which time patients are either transferred to collection or written off depending on what the provider agrees upon.
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Additional Services Available
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Consulting
Practice Management
Training and Education
Medical transcription
Coding
Fee Schedule Analysis
Insurance contract negotiations
HIPAA Compliance
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